Frequently Asked Questions
Everything you need to know about your Retroid Pocket experience.
What is the typical shipping time for a Retroid Pocket console?
International shipping typically takes 7-15 business days depending on your location and the shipping method selected at checkout. You will receive a tracking number as soon as your order leaves our warehouse.
Do Retroid Pocket devices come with pre-installed games?
Our devices ship with the Android operating system and essential emulators pre-installed. However, we do not provide copyrighted game ROMs; users are responsible for providing their own legally obtained game files.
What is your return policy for defective units?
We offer a 15-day return policy for any manufacturing defects. If your device arrives with hardware issues, please contact our support team with your order number and video evidence to initiate a replacement or refund.
Are the consoles covered by a warranty?
Yes, all Retroid Pocket consoles come with a standard 1-year limited warranty that covers hardware failures under normal use conditions. It does not cover accidental damage or software modifications that brick the device.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through secure payment gateways.
Can I upgrade the storage on my Retroid Pocket?
Absolutely. All our handheld models feature a microSD card slot that supports cards up to 512GB or 1TB (depending on the specific model) to store your entire library of digital media and games.